About Us

CredentialsOnLine is a certified primary source verification service.

CredentialsOnLine's promise to you

CredentialsOnLine's promise is to provide healthcare clients with accurate, timely credentials verification services which are unmatched for innovation, flexibility, and technology-empowered efficiency.

Clients can depend on CredentialsOnLine to deliver accuracy with thoroughness and to communicate responsively. Clients who partner with CredentialsOnLine enjoy confidence, security, and peace of mind; enabling them to focus on delivering quality healthcare.

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CredentialsOnLine, established in 1998 as a division of Echo, a HealthStream Company, was one of the first web-based Credentials Verification Organizations (CVO) serving the healthcare industry. Beginning in January, 2000, CredentialsOnLine (COL) has successfully achieved seven consecutive two-year certifications from the National Committee for Quality Assurance (NCQA).

CredentialsOnLine serves hospitals, health systems, managed care organizations, surgery centers, clinics and medical groups nationwide with application processing and primary source verification services for more than 25 different types of providers. CredentialsOnLine has now credentialed more than 150,000 providers and completed over 1.5 million electronic primary source verifications.

CrednetialsOnLine is NCQA Certified

NCQA Certification

The NCQA seal is a widely recognized symbol of quality and is a reliable indicator that an organization is well-managed and delivers high quality service. The NCQA certification process is a voluntary review process that includes rigorous on-site evaluations conducted by a team of healthcare professionals and certified credentials specialists. The NCQA evaluates data collection and verification operations, audits completed files, reviews policies and procedures, evaluates mechanisms to ensure data integrity and confidentiality, and monitors the process used to continuously improve the services the CVO provides. After the on-site review, a national oversight committee analyzes the team’s findings and determines certification based on CVO compliance with NCQA standards.

The National Committee for Quality Assurance is dedicated to improving health care quality. Since its founding in 1990, NCQA has been a central figure in helping to elevate the issue of health care quality to the top of the national agenda.

How does CredentialsOnLine work?

CredentialsOnLine utilizes Echo provider credentialing management system to process its primary source verification activities. Echo is a browser-based software application interfaced with Microsoft’s SQL database platform and provides COL clients with secure 24 hour/day access to provider data from internet-accessible computers.

The implementation of Echo in CredentialsOnLine with the high efficiency document scanning capability enabled COL to reduce the number of full-time equivalent staff and improve timeliness and accuracy of primary source verification information. The Echo system has helped clients eliminate the need for costly paper files.

What CredentialsOnLine can help you accomplish

CredentialsOnLine manages credentialing and verification efforts for over 25 different provider types, including physicians, dentists, nurses and independent and dependent practitioners. We assist organizations in meeting regulatory due diligence standards and streamlining the credentialing process.