About Us

CredentialsOnLine, established as a division of HealthLine Systems was one of the first online CVO’s for the healthcare industry.  Since then, CredentialsOnLine (COL) has scucessfully achieved six consecutive NCQA certifications*, begining in January 2000.   HealthLine Systems is a leading provider of healthcare solutions serving more than 1,000 clients across the United States and Canada.

Today, CredentialsOnLine serves hospitals, health systems and managed care organizations nationwide with application processing and primary source verification services.  There are more than 100,000 providers in the CredentialsOnLine database.

CredentialsOnLine utilizes HealthLine’s powerful Echo provider credentialing management system to process its primary source verification activities. Echo is a browser-based software application interfaced with Microsoft’s SQL database platform and provides COL clients with secure 24 hour/day access to provider data from internet-accessible computers. The implementation of Echo in CredentialsOnLine with the high efficiency document scanning capability enabled COL to reduce the number of full-time equivalent staff and improve timeliness and accuracy of primary source verification information. The Echo system has also eliminated the need for costly paper files.

CredentialsOnLine manages credentialing and verification efforts for over 25 different provider types, including physicians, dentists, nurses and independent and dependent practitioners.  We assist organizations in meeting regulatory due diligence standards and streamlining the credentialing process.

*The NCQA is dedicated to assessing and reporting on the quality of managed care plans, managed behavioral healthcare organizations, preferred provider organizations, new health plans, physician organizations, and credentials verification organizations.   The NCQA certification process is a voluntary review process that includes rigorous on-site evaluations conducted by a team of healthcare professionals and certified credentials specialists. The NCQA evaluates data collection and verification operations, audits completed files, reviews policies and procedures, evaluates mechanisms to ensure data integrity and confidentiality, and monitors the process used to continuously improve the services the CVO provides. After the on-site review, a national oversight committee analyzes the team’s findings and determines certification based on the CVO’s compliance with NCQA standards.